1. Scope of This Policy
This GDPR Policy explains:
- What personal data we collect from you
- How we collect and use your data
- The legal basis for processing your data
- How we protect your information
- Your rights under the GDPR
By using our website or submitting your personal information, you acknowledge the practices described in this policy.
2. Personal Data We Collect
2.1 Information You Provide
We may collect personal information when you:
- Book scuba diving sessions or tour packages
- Submit an inquiry through our contact forms
- Request pricing or travel information
- Register for PADI scuba diving courses
- Contact us via email, phone, or WhatsApp
This information may include:
- Full Name & Email Address
- Phone Number & Country of Residence
- Travel Dates & Number of Participants
- Emergency Contact Details (required for diving activities)
- Booking Preferences & Documents voluntarily submitted
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP Address, Browser Type & Device Information
- Operating System & Pages Visited
- Time Spent on Website, Referral Source & Usage Statistics
2.3 Information from Third-Party Services
We may receive data from trusted third-party services such as:
- Google Analytics & Google Ads
- Social Media Platforms
- Online Booking or Payment Providers
3. Why We Process Your Personal Data
We process your personal information to:
- Confirm and manage scuba diving bookings
- Arrange Lakshadweep tour packages
- Respond to inquiries and provide customer support
- Process payments securely
- Improve website performance and enhance user experience
- Send booking confirmations
- Send promotional offers (only with your consent)
- Comply with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your personal data based on one or more of the following legal grounds:
- Your Consent – You have given clear consent for us to process your personal data for a specific purpose (e.g., marketing emails).
- Performance of a Contract – Processing is necessary to fulfil a booking or service agreement you have entered into with us.
- Legitimate Business Interests – Processing is necessary for our legitimate interests, provided these are not overridden by your rights.
- Compliance with Legal Obligations – Processing is required to comply with a legal obligation (e.g., government regulations in Lakshadweep).
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality and remember user preferences
- Measure website traffic and analyze visitor behavior
- Support advertising and marketing campaigns
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Data Security
We use appropriate technical and organizational measures to protect your personal information, including:
- SSL-encrypted website connections
- Secure servers and hosting
- Restricted access to customer data
- Regular software and security updates
- Secure data storage practices
Although we strive to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.
7. Sharing of Personal Information
We do not sell your personal data. Your information may only be shared with trusted third parties when necessary, including:
- Payment service providers
- Website hosting providers
- Email communication services
- Analytics providers (e.g., Google Analytics)
- Government authorities where legally required (e.g., Lakshadweep Administration for entry permits)
All third parties are expected to maintain appropriate privacy and security standards.
8. International Data Transfers
As Lak Sea Adventures operates from India, your personal information may be processed outside the European Economic Area (EEA). Whenever international transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with GDPR requirements, which may include:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Other appropriate transfer mechanisms recognized under GDPR
9. Data Retention
We retain personal information only for as long as necessary to:
- Deliver requested services and complete bookings
- Meet legal, tax, and regulatory obligations
- Resolve disputes and enforce agreements
- Improve our business operations
When personal data is no longer required, it will be securely deleted or anonymized.
10. Your GDPR Rights
If you are located in the EU or EEA, you have the following rights under GDPR:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data ("Right to be Forgotten").
Right to Restrict Processing
Limit how we use your personal data.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Withdraw consent at any time without affecting prior processing.
Lodge a Complaint
Complain to your local Data Protection Authority (DPA).
We will respond to all GDPR requests within the time period required by law (generally within 30 days). To exercise any of these rights, please contact us using the details in Section 13 below.
11. Children's Privacy
Our scuba diving services and website are not intended for children under the age of 16 without parental or legal guardian consent. We do not knowingly collect personal information from children without appropriate authorization. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.
12. Changes to This GDPR Policy
We may update this GDPR Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. The latest version will always be published on this page with the effective date updated accordingly. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this GDPR Policy, wish to exercise your GDPR rights, or have a privacy concern, please contact us:
Lak Sea Adventures PADI Dive Resort #27943
Agatti Island, Lakshadweep, India 682553
We are committed to responding promptly to all privacy and data protection requests.